Below is our standard process from client engagement to final delivery. We encourage our clients to call us or e-mail us if they have important details to discuss or questions about any part of their order. For bespoke designs, we will not move forward with an order until we speak with you personally.
STEP 1: SCHEDULE A CONSULTATION.
I love to chat with my prospective clients to answer any questions you may have or gather enough information to prepare a custom price quote. For clients outside of NYC: Please contact me via phone or e-mail to discuss your stationery needs or ask questions about your order. For clients within NYC: please contact me to schedule an in-person meeting (by appointment only).
After I speak with you, I would be happy to send you samples that will allow you to see and feel the beauty of my stationery and allow you to move forward with placing your order.
For wedding orders, please note that we reserve the right to decline your order if you cannot approve a final proof 14 weeks (approximately 3.5 months) prior to your wedding date.
STEP 2: PLACE A DEPOSIT.
If you know what you would like to order, you can place a $200 deposit here, which is required for us to begin the design process. This deposit notifies us to add you to our design queue and to start working on a proof of your design. Once a deposit is placed, we will contact you via e-mail or phone to confirm receipt of payment.
STEP 3: SUBMIT CUSTOMIZATIONS.
For wedding orders, you can fill out the customization form which collects your wedding invitation suite details, such as paper selection, wording and colors. Fill out as much as you can, or upload a document using the Browse button provided. For all other orders, we can collect information via e-mail.
STEP 4: PDF PROOF AND REVISIONS
After we receive your customization information, we will contact you via e-mail or phone to collect any missing information and clarify any questions you may have. Within 5-7 business days after submitting your customizations, we will provide you with a full color PDF proof of your design, which includes your order details, estimated timeline for shipping, and each piece in your stationery suite.
You may request revisions to the initial proof to update wording, request additional stationery pieces, or change your order details, such as quantity or ink colors. We typically provide at least two rounds of design proofs. We will work with you until you love your stationery!
STEP 5: PAY FINAL BALANCE.
After we have agreed upon a final design, you will be asked to submit a final payment on our website (a link will be provided to you.) This must be done before we will move your order into the print production queue. You will also be asked to input your name and initials, confirming that you agree and have verified all of the important details about your stationery order, including quantity, cost, shipping timeframe and design information.
STEP 6: PRINTING
Once your payment is complete, we will move your order into our print production queue. Once your order is placed in our print process, you will not be able to make edits to your design.
For wedding invitation suites, we estimate that printing and shipment will take 6 weeks from the date of final approval depending on current demand.
For custom projects, we will discuss more accurate timeframes with you during the consultation process.