Frequently Asked Questions

Please click on the links below to read the answers to some of our most frequently asked questions. If you have any questions that are not covered here or elsewhere on our website, please contact us.

General Questions

Order Process

Design Questions

Payment & Shipping

Returns


General Questions

Can I order samples?

I would be happy to send you samples after an initial consultation. Waiting until after our consultation allows me to gather important information such as colors, theme, and design perspective so that I may send you the most helpful information. Please contact me to set up a meeting via phone. If you are in the NYC area, I accept in-person meetings by appointment.

Do you accept international orders?

Yes, I do accept international orders and have shipped our stationery across the globe. However, please note the following before placing your order:

1) We only use UPS or FedEx for international shipping and prices can range between $50 - $450 or more depending on the size of your order and delivery location.

2) When items are imported to your country, there are customs, taxes, duties and other fees associated with buying overseas merchandise. We can estimate these fees for you based on your order size. Please note that some countries have a very high import tax (as much as 20%) on the total value of your order + shipping cost. (For example, if your order is $2000 and shipping is $150, then your taxes would be an additional $430.)

3) Please note that for security reasons in your home country, your payment may not be accepted by our secure payment processing system. Please contact us to arrange payment via wire or Paypal.

Do you offer custom design services?

Yes, we do offer custom design services. We have a broad range of customization options, including paper types, inks, die cutting, edge painting, letterpress foil printing and more. Please contact us for more details.

Do you offer offset or digital (flat) printing?

At this time, I do not offer flat printing for our invitations, announcements or personalized stationery. However, for our current letterpress clients, we can assist with day-of wedding items, such as menus and programs. Please contact us for more details and samples.

Do you have a pricelist?

Yes, you can download a pdf of our pricelist here.

Wedding Invitation Process

How does the wedding invitation order process work?

I like to speak with our clients prior to working on a project so that we can both start a project on the same page and I can get a better feel for design preferences, timeline and scope. Please refer to the Process page for more details. I recommend following the below timeline when ordering your invitations. Please note that I reserve the right to decline your order if you cannot approve a final proof 14 weeks (approximately 3.5 months) prior to your wedding date.

What is the turnaround time for my order?

The overall turnaround time for your order depends on how long it takes us to agree upon a final design.

For wedding invitation orders: Once you have signed off on the final design and submitted the balance of your payment, we conservatively estimate 6 weeks before you receive your printed order.

For announcements and personalized stationery orders: Once you have signed off on the final design and submitted the balance of your payment, we conservatively estimate 4 weeks before you receive your printed order.

Do you have a minimum order quantity?

Our minimum order quantity is 50 invitations or announcements + printed envelopes.

Will I see a proof after ordering?

Yes, a PDF proof with design options will be sent to you via e-mail within 5-7 business days after you submit your initial payment.

Do you offer "rush" services?

We do not believe in sacrificing quality for speed, so we do not accept rush orders. Please review this article for more information on our guidelines and views on this topic.

Design Questions

Can I change the font or ink color on my stationery?

Yes, we offer many customization options for our semi-custom invitations, announcements and stationery. Please click here for more information.

Can you print custom ink colors to match my bridesmaid dresses, flowers or color theme?

Yes, we can hand mix ink colors to match your event for a $50 charge. We will require that you mail us a physical swatch to color match.

Can I print my invitation on heavier paper and other pieces on standard paper?

In most cases, all components of your order are printed at the same time on the same piece of paper and then trimmed to their final sizes. Therefore, we generally do not print on different paper weights. However, if you plan to order over four letterpress printed components, please contact us to discuss this option.

Can I print my invitation in two ink colors and the other pieces in one ink color?

In most cases, all components of your order are printed at the same time on the same piece of paper and then trimmed to their final sizes. Therefore, there is no cost savings achieved by printing one part of your order in 2-ink colors and the remainder in 1-ink color. However, if you plan to order over four letterpress printed components, please contact us to discuss this option.

Do you offer wedding "day of" items, such as programs, menus and table cards?

For our current letterpress clients, we can assist with day-of wedding items, such as menus and programs. You can view some examples here. Please contact us for more details and samples.

Payment & Shipping

What forms of payment do you accept?

We accept all major credit cards. If you wish to pay by personal check or paypal, please contact us to arrange payment. International customers: Please note that for security reasons in your home country, your payment may not be accepted by our secure payment processing system. Please contact us to arrange payment via wire or Paypal.

How do you ship my order?

We ship sample orders via United States Postal Service (USPS). All personalized orders are shipped via UPS Ground, unless otherwise specified.